INVESTOR GRIEVANCE REDRESSAL MECHANISM

We at INDmoney Pvt. Ltd. (“Company”) believes that customer service is our priority, and we aim to provide our Investors with delightful experience and best in class support.

We have established a mechanism for investors to submit their grievances to us to ensure that their grievances are addressed in a timely manner. We will do our best to resolve these complaints within the parameters of the applicable rules and regulations and take the necessary steps to prevent them from happening again in the future.

Grievance Redressal Process

All grievances shall be acknowledged within 14 days of the receipt of the same and basis the type of grievances the company may ask for additional time and will inform the customer the reason for delay and provide expected timeline for resolution of the issue.

Level 2: In scenarios, if the investor’s issue remains unresolved at level 1 or does not receive any response within the prescribed timelines, they can send email to grievanceinstocks@indmoney.com Or write a letter at attention to the Grievance officer above mentioned address.

Our team shall reach out to the customer within 7 days of receipt of the complaint.

Level 3: If the Complaint is not resolved at Level 2 within a period of 7 (seven) business days from the date of such issues first being raised at Level 2, or if the client is not satisfied with the company’s grievance redressal, the client may, after completion of 7 (seven) business days after the issue was first raised at Level 2, approach SEBI at https://scores.sebi.gov.in/.  The process for approaching SEBI is provided below:.

1. Go to https://scores.sebi.gov.in/ and click on “Complaint Registration” under “Investor Corner”.

2. Fill the complaint registration form containing personal details.

3. Provide the complaint details.

4. Ensure that you fill the mandatory fields on the form.

5. Select the correct complaint category, entity name, nature of complaint.

6. Provide complaint details in brief (up to 1000 characters).

7. Provide complaint details in brief (up to 1000 characters).

8. A PDF document (up to 2MB of size for each nature of complaint) can also be attached along with the complaint as supporting document.

On successful submission of the complaint, a system generated unique registration number will be displayed on the screen which may be noted for future correspondence. An email acknowledging the complaint with the complaint registration number will also be sent to the email id entered in the complaint registration form. In case, you are not able to register a complaint online, you can send your complaint through post to any of the SEBI offices whose addresses are given at SEBI Website on: http://www.sebi.gov.in/cms/sebi_data/templates/SebiAddresses.html

Filing complaints on SCORES - Easy & quick

• Register on SCORES portal
• Mandatory details for filing complaints on SCORES:
  • Name, PAN, Address, Mobile Number, Email ID
• Benefits
  • Effective communication
  • Speedy redressal of the grievances